Refund Policy

Home Quirk Guide is a US$19 one-time purchase for one homeowner and one property, with sitter sharing included. There is no subscription.

Purchases are sold and processed by Paddle, our authorised reseller and Merchant of Record. We do not offer an additional voluntary money-back guarantee. Refund eligibility and processing follow Paddle's current Refund Policy, Buyer Terms, and any mandatory consumer rights that apply to you. Nothing in this policy limits those rights.

Visit paddle.net, use the email address from checkout to locate the order, and contact Paddle's buyer support. Paddle handles the payment and the refund decision. For help with the Home Quirk Guide product itself, contact homequirkguide@gmail.com.

When approved refunds for one purchase cumulatively refund its full amount, the paid access from that purchase ends. Owner access, active complimentary access or another valid purchase remains effective. Pending, rejected, reversed or partial refunds do not by themselves end full access. Sitter sharing stops when the homeowner has no other valid access.

Refunds do not automatically delete your guide, media, sitter records or notes. Deletion must be requested separately at homequirkguide@gmail.com.